Overview: R.A. 9485

Republic Act 9485, otherwise known as “An Act to Improve Efficiency in the Delivery of Government Service to the Public by Reducing Bureaucratic Red Tape , Preventing Graft and Corruption and Providing Penalties thereof” or Anti-Red Tape Act of 2007, was signed into law by President Gloria Macapagal Arroyo on June 2, 2007. Under the said law, each office or agency is tasked to perform the following within one year of effectivity of the IRR, in cooperation with the CSC, the Development of Academy of the Philippines, the agency clientele:

1. Identifying its frontline services.

2. Undertake reengineering. This includes limiting the number of signatories to a maximum of five (5) signatures, and providing for the period within which applications or requests are acted upon which shall not  be longer than five (5) working days for simple transactions and ten (10) working days for complex transactions; and

3. set up service standards to be known as the Citizen’s Charter, including forming a task force to prepare said Charter, to be presented on a billboard or other prominent announcement at the office handling the processes and services explained therein.

Frontline Services include those services (1) with regular face to face interaction with the public; (2) which are highly demanded or highly needed; (3) which receive the most number of complaints; (4) which have immediate impact  to the public/community.



1. New Service Connection

2. Queries, request and complaints

3. Request for Disconnection of service connection

4. Request for Reconnection of Water Service


New Connection

1. Photocopy of the following:

a. Valid ID

b. Community Tax

c. Land Title/Deed of Absolute Sale/Lease Contract

2. Attendance to LWD orientation.

3. Personal appearance upon payment of installation fee for signing of Memorandum of Agreement (MOA).

4. Special Power of Attorney (in case the applicant cannot attend the orientation or sign the MOA).

1. Letter of request to disconnect water service from the registered concessionaire.
2. Official Receipt reflecting full payment of all necessary bills/fee.
3. Special Power of Attorney (in case the registered concessionaire is not available to make the request).

1. Letter for reconnection of service line from registered concessionaire with the corresponding Account Number.
2. Water Bill receipt and/or Collector's Official Receipt for water bill payments and reconnection fee.
3. Collector's Official Receipt for reconnection fee.
4. Special Power of Attorney (in case the registered concessionaire is not available to make the request).

1. Latest water bill whenever complaint/query is made at the LWD Main Office or any of its satellite offices.
2. Account name and Account number of service connection as shown in the water bill whenever                            complaint/query is made over the telephone.



National Highway, Anos Los Baños Laguna Philippines (4030)
Sta. Rita Subd. San Antonio Los Baños Laguna
Phone No. (049)536-0127, 
536-0661, 536-0331, 536-3731